Duties and Responsibilities
1. Warehouse Management and Optimization
- Evaluate distributor warehouse and recommend proper layout and workflow improvements.
- Propose and design warehouse setup including:
- Proper racking system
- Pallet layout per SKU
- Stock arrangement guidelines
- Picking and counting procedures.
- Conduct warehouse personnel training on:
- Inventory handling
- Stock arrangement
- Picking and packing processes
- Cycle counting and stock accuracy practices
2. Modern Trade Operations Management
- In-charge with the checking of operational processes of Modern Trade and all of its partner stores (Depots and Hubs) following MPCTI standard procedures.
- Ensure compliance with operational guidelines, workflows, and reporting requirements.
- Monitor distributor operational (order to deliver) and recommend improvements to enhance efficiency.
3. ERP System Setup and Management Hardware Support
- Lead ERP system on-boarding and setup for new and existing stores (Depots and Hubs).
- Coordinate with the ERP provider for all system-related need such as customization, updates, or process improvements.
- Test and validate system functions before full implementation.
- Present system improvements and required changes to management for approval.
- Manage and maintain computers, printers, routers, equipment, and other hardware terminals.
- Perform software installation, updates, and troubleshooting across all locations.
- Conduct regular system helath checks and implement corrective actions.
- Monitor hardware performance and implement improvements to enchance speed and reliability.
- Install, configure, and maintain POS, ERP, CRM, and related software systems.
- Support integration between systems and ensure sychronization of data between branches and the central database.
- Perform regular data backup and recovery procedures.
- Collaborate with IT vendors and partners for system updates or software optimization.
4. Training and Process Development
- Conduct training for Depots and Hubs' owners, sales teams, warehouse staff, and other personnel.
- Develop training modules, manuals, and process documentation for both operations and ERP usage.
- Deliver presentations and modules during onboarding, refreshers, and audit sessions.
- Ensure that all staff understand SOPs, reporting, ordering flow, and ERP transactions.
- Provide comprehensive remote and on-site technical support to Modern Trade teams for all system-related, software, hardware, and machine/equipment concerns, ensuring minimal downtime and uninterrupted operations.
- Serve as the primary point person for all system and equipment usage concerns, addressing inquiries, resolving issues, and escalating complicated cases to the appropriate technical teams when needed.
- Develop complete user documentation, including user manuals, troubleshooting guides, workflow diagrams, quick-reference sheets, and visual step-by-step instructions for all systems and machines.
- Create structured training modules covering system navigation, machine operation, maintenance procedures, and troubleshooting protocols tailored for different user levels.
- Conduct regular user training sessions, both virtual and on-site, demonstrating proper system usage, machine handling, maintenance routines, and best practices.
- Perform actual hands-on demonstrations for equipment and system use to ensure employees fully understand operational procedures and safety guidelines.
- Lead onboarding training for new hires, ensuring they are fully equipped to operate company systems and machines from day one.
- Provide continuous refresher training whenever updates, upgrades, or new systems/equipment are introduced across franchise locations and hubs.
- Monitor user performance and training gaps, providing additional support or training interventions where needed to improve proficiency and reduce operational errors.
- Develop assessment tools and certification tests to ensure users meet competency levels for systems and machine handling.
- Gather user feedback on system usability, pain points, and training effectiveness; consolidate findings into improvement recommendations for management and system developers.
- Coordinate with system developers and vendors for system enhancements, bug fixes, and feature requests based on user reports and operational needs.
- Maintain a training database and documentation repository, ensuring all materials are updated, accessible, and aligned with the latest system versions and equipment specifications.
- Ensure compliance with IT, security, and operational policies across all system and equipment usage during trainings and support activities.
- Support system rollouts and deployments, ensuring users are properly trained and transition smoothly to new tools and processes.
5. Machine and Equipment Management and Maintenance
- Conduct regular inspection, maintenance, and calibration of all operational machines and equipment used in all locations by Modern Trade.
- Perform troubleshooting and repair of defective machines or equipment to minimize downtime.
- Maintain a preventive maintenance and calibration schedule and ensure compliance across all locations.
- Coordinate with machine or equipment vendors for warranty services, replacement, or calibration certifications.
- Maintain an updated equipment inventory list with serial numbers, maintenance logs, and calibration records.
- Conduct on-site technical assessments before store openings or system deployment to ensure readiness of machines and systems.
- Assist in the installation, configuration, and testing of new machines or equipment.
- Develop and implement maintenance protocols and safety standards for machine handling and storage.
- Evaluate machine performance and provide recommendations for upgrades, replacements, or process improvements.
Preferred Skills and Competencies
- Experience in warehousing, inventory and management systems.
- Familiarity with calibration tools and measurement equipment.
- Basic understanding of electrical safety, networking, and automation.
- Knowledge of remote support tools (e.g., TeamViewer, AnyDesk).
- Strong organizational and documentation skills.
- Hands-on approach with attention to detail and process improvement mindset.
Qualifications
- In-charge with the checking of operational processes of Modern Trade and all of its partner stores (Depots and Hubs) following MPCTI standard procedures.
- Ensure compliance with operational guidelines, workflows, and reporting requirements.
- Monitor distributor operational (order to deliver) and recommend improvements to enhance efficiency.