Duties and Responsibilities
- Performs Planning and Scheduling of Direct Accounts (Luzon, Visayas and Mindanao Distributor, Modern Trade, Gen. Trade - Retail, Wholesaler, Key, Project and Technical Account, Prostore and Hubs)
- Optimize route planning and ensure Delivery driver follow the stipulated plan
- Manage day to day transport deployment of Drivers and dispatching trucks efficiently
- Resource planning on truck availability in time of volume surge or slowdown
- Ensure all related document are ready and data are provided timely to facilitate delivery process
- Liaise with interfaced department on returned goods investigation and follow up actions on failed and returned delivery job
- Ensure delivery orders are signed off by customer and delivery completed
- Checks and monitor delivery accomplishments, prepares daily, weekly and monthly accomplishment report
- Expedite urgent deliveries
- Daily communication with sales, interfaced departments, and third party logistics providers
- Maintains accurate records and files of delivery monitoring and documents
- Gather subordinates to identify and resolve problems - tool box meeting
- Responsible for investigation and provide necessary counter measures regarding customer complaints
- Plans and assists in the monitoring of logistics and transportation services
- Direct and review work plan for assigned delivery personnel
- Ensure goods are shipped and delivered within schedule
- Monitor trucks during deliveries in order to direct, instruct and oversee delivery personnel's delivery status
- Monitor truck utilization
- Responsible for Key Performance Indicator or KPI
Qualifications
- Bachelor's Degree in Logistics and Supply Chain Management, Industrial Engineering, Business Administration, Operations Management, or a related field.
- Professional certification in Supply Chain, Logistics, or Transportation Management is an advantage.
- Minimum of 3–5 years of experience in logistics, transportation, fleet, or distribution operations.
- At least 2 years of supervisory experience managing drivers, dispatchers, or transportation personnel.
- Experience in route planning, transport scheduling, and delivery coordination within FMCG,